Terms of service

Last updated: October 14, 2026

Overview

This website is operated by The Prop Makers ("we", "us", "our"). By visiting thepropmakers.com or buying from us, you agree to these Terms of Service. If you do not agree, please do not use the site or place an order.

What we sell

We sell do-it-yourself, personalized certificates, novelty documents, gift certificates and document covers. You type your own wording into our online customizer, review a live preview, and choose a format: Digital only (a print-ready PDF you download) or Digital + Printed (the same PDF plus a printed copy we ship to you). Some items are printed only.

Novelty and keepsake items, not credentials

Everything we sell is a novelty, decorative or keepsake item for display, gifts, celebrations, film, stage and photography. Our products are not degrees, transcripts, licenses, certifications, marriage records, adoption records or any other official document. We do not issue, accredit, verify or confirm any education, credential, membership or status.

You agree not to use any item from us to misrepresent your education, qualifications, identity or legal status, or for any unlawful or deceptive purpose, including job, school, immigration or government applications. We may refuse or cancel any order we believe is intended for misuse.

Your content

You are responsible for the names, wording, dates, logos and images you enter or upload. You confirm that you have the right to use them and that they do not infringe anyone's rights, impersonate a real school, government or organization, or contain unlawful content. You may only use the names, logos or seals of an organization if you are authorized to do so. We may refuse orders that do not meet these rules. You keep your rights in your content and give us permission to use it only to make, deliver and support your order.

Previews and accuracy

The live preview is the version you approve. Please check every name, date, spelling and detail before you check out. We produce exactly what you approve. Colors on screen can differ slightly from print.

Digital files

Digital files are delivered by a download link after purchase. Links work for 30 days and up to 10 downloads. Your file is for your personal or internal use; you may print it as many times as you need for that purpose. You may not resell, share for resale or redistribute our designs or templates.

Printed copies and shipping

Printed copies are made to order. Production and shipping times shown on the site are estimates, not guarantees. Risk of loss passes to you when the carrier receives the package, but we will help with lost or damaged shipments as described in our Refund Policy.

Prices and payment

Prices are in US dollars and can change at any time before you order. We may correct pricing or listing errors and cancel affected orders with a full refund. Payment is taken at checkout.

Refunds

Because every item is personalized, returns and refunds follow our Refund Policy, which is part of these terms.

Our designs

The designs, templates, artwork, fonts and site content are owned by us or our licensors and are protected by law. Buying a product gives you the right to use your personalized item, not ownership of the underlying design.

Disclaimers and limits

The site and products are provided "as is". To the fullest extent the law allows, we are not liable for any indirect, incidental or consequential damages, and our total liability for any claim is limited to the amount you paid for the order involved. Nothing in these terms limits rights you have under consumer law that cannot be waived.

Indemnity

You agree to cover us against claims arising from the content you provide or from your misuse of any item.

Changes

We may update these terms. The version posted on this page when you place your order applies to that order.

Governing law

These terms are governed by the laws of the United States and the Commonwealth of Virginia, without regard to conflict of law rules.

Contact

Questions about these terms? Use our contact page at https://thepropmakers.com/pages/contact or reply to your order email.